All of our products are shipped by UPS, DHL, EMS or by Post, depending on whichever service has the shortest delivery time to your location and whichever service can avoid the taxes.
Generally, your order will be sent via the below method. but we also can deliver your order as per your request.(example: UPS, DHL ...)
|Deliver To||Dispatch From||Shipping Type||Delivery Days||Track|
|United States||Hong Kong/United States||Special air mail /USPS Priority Mail / DHL||2-7 working days||can be tracked|
|United Kingdom||Hong Kong/United Kingdom||Air mail/ Royalmail / EMS||3-7 working days||can be tracked|
|Australia||Hong Kong||Air mail / EMS / DHL||3-9 working days||can be tracked|
|Canada||Hong Kong||Air mail / EMS / DHL||4-12 working days||can be tracked|
|Germany||Hong Kong||Air mail / EMS / DHL||4-12 working days||can be tracked|
|France||Hong Kong||Air mail / EMS / DHL||4-10 working days||can be tracked|
|Other countries||Hong Kong||Air mail / EMS / DHL||4-12 working days||can be tracked|
- Shipping and handling fees all over the world is $8.0 - $25.0, Our postage rates include the expenses of shipping, handling fees and high-quality packaging, which are charged based on weight and size of the goods, delivery destination and its retail value.
- All of our products are shipped by USPS First Class Mail (FCM)or by USPS Airmail, Royal Mail 1st class recorded, EMS or by DHL Express, depending on whichever service has the shortest delivery time to your location and whichever service can avoid the taxes.
- We ship to WorldWide.
- Most of the items we carry are in stock and will be shipped on the next 2 business days you place your order. Orders placed on Saturday and Sunday will be shipped on next Monday. Your order will be delivered to the shipping address within 7 to 15 business days after being shipped out. (Note: business days are Monday through Friday. Saturdays, Sundays and national holidays are excluded). If the items you ordered are out of stock, we will contact you by email or telephone.
- It is very easy for you to check the status of your order and locate the package during transit, as an email with a tracking number will be sent to your email address after your order has been shipped out. Tracking number will be emailed to buyer once your ordered item is shipped out.
- Please make sure your shipping address is correct and deliverable.if you want to change address, please email us in time. We are not responsible for wrong or undeliverable address.
If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can refund or exchange your purchase for up to 60 days from the purchase date. Refunded or exchanged products must be in the condition you received them.
- We warrant our products for 1 year under normal, non-commercial use. During the first ninety (90) days from the date of purchase, we will repair or replace any defective product.
- After ninety (90) days and up to one (1) year of purchase, we will, subject to inspection, repair the defective battery pack or replace it with a new or reconditioned unit. The return must be accompanied by a Return Merchandise Authorization (RMA) number, which is to be issued upon request, and must be shipped prepaid. A shipping rebate will be extended to the customer in the event that a defect in material or workmanship is confirmed.
- The warranty period is a year from the date of original purchase. A replacement item, if sent, does not restart, or in any way extend, the warranty period.
- For battery pack or battery related products, cell capacity depletion over time under regular use is normal, and is not an indication of defect. A battery pack that retains eighty percent (80%) of its original capacity after twelve months is considered normal.
- For battery pack or battery related products, warranty is void if the battery pack has been improperly charged, installed or misused in any way, or if the label and/or bar coded warranty label has been removed or tampered with.
- Where applicable, all requests for warranty returns must be accompanied by a proof of purchase and be made through the dealer or outlet where the battery pack was originally purchased.
- If you change your mind and want to return the item for a refund, you can contact our customer services department and obtain a Return Merchandise Authorization (RMA) number within fifteen (15) days of purchase. Return within thirty (30) days from purchase can be for exchange, credit or refund at our discretion. A product returned for refund or exchange must be in its original packaging, and it must be complete, and undamaged. Customer is responsible for shipping charges on returned items. For your protection, we strongly recommend that you insure your return shipment against loss or damages, and that you use a shipper that can provide you with proof of delivery. Our return policy is to refund the purchase price (not including shipping and handling).
- This warranty does not extend to devices, such as computers or cameras, that are powered by our battery packs. We shall not be held responsible for the improper use of our product(s).
Return Merchandise Authorisation (RMA) Procedures
- Obtain a Return Merchandise Authorization (RMA) number: All returns must have a RMA for processing. Please e-mail us in firstname.lastname@example.org to obtain approval as well as the RMA. RMA are only valid for thirty (30) days (postmarked by or carrier posted by the 30th day).
- Include RMA on the outside of the package: It should be clearly displayed on the return-shipping label of the package. Packages without a RMA will not be accepted.
- Shipped within thirty (30) days: Products must be returned within thirty (30) days after the issuance of the RMA. Packages received after the 30th day will not be accepted and will be returned to the customer.
- Repack in original packaging: Enclosed everything originally received, including all manuals and related materials. Place the packaged product in a protective outer box. We must receive all original products in order to process your return or exchange. We are not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments. Products must be returned 100% complete, including all components, original boxes and packing materials, manuals, blank warranty cards, and other accessories provided by the manufacturer.